FAQ

Yes, if a product can be personalised you’ll see the option on its page. Type your name or text exactly how you want it, and that’s exactly how we’ll make it.

Personalised pieces are made to order in our Queensland studio, so allow 3 to 10 business days before it’s dispatched. Ready-to-ship items go out faster.

No proof, we just make it exactly as you’ve typed it. So give your spelling a once-over before you check out, names especially. Once it’s made we can’t change it.

Email us at hello@lillyjaynecollective.com.au as fast as you can with your order number. If we haven’t made it yet we’ll almost always catch it in time.

Same answer. Get in touch quickly and we’ll do what we can. Once something’s been made or packed it’s harder, but ask anyway.

Sometimes, depending on what you’re after and whether we’ve got the materials. Send us an email and we’ll give you an honest yes or no.

You’ve got 30 days from the day it lands. Send it back unused and in its original condition and we’ll refund you. Return postage is yours. Sale items and personalised pieces are the two exceptions.

Email hello@lillyjaynecollective.com.au with your order number and what you’d like to send back. We’ll tell you where to post it.

Not for change of mind, since it’s made specifically for you with your words on it. If it turns up damaged or faulty, that’s different and we’ll sort it out properly.

Sale items are final for change of mind. If one arrives faulty, you’re still covered.

Yes, as long as it isn’t personalised or a sale item. Email us within 30 days with your order number and what you’d like instead. You’ll cover postage both ways, so it’s worth being sure before you post it.

Sale items are final. No change-of-mind returns and no exchanges. If one arrives faulty, you’re still covered.